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For the patient to be able to read encrypted emails they need to do the following:
- Open the email and click the “Read the message” button
- Then they need to select “Sign in with one-time passcode”
- They will be taken to a page to enter a passcode which will be sent to them via email
- They will enter the passcode and check the “this is a private computer, keep me signed in for 12 hours” option. Then they click “continue”, and then they will be able to read your email.